FREE SHIPPING:

Enjoy free standard shipping on all orders containing watch straps, unless otherwise specified. Please note that accessories sold separately will incur additional shipping costs.

EXPEDITED SHIPPING:

Expedited or Priority shipping options are available for an additional fee, allowing you to receive your order faster. If you need your items sooner, please select this option at checkout.

TRACKING ORDER:

As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available. You can also click here to track your orders.

SHIPPING EXCLUSIONS:

Global shipping is available. But please note that we do not ship to APO/FPO/DPO addresses.

SHIPPING TIMES:

All orders ship out within 1-2 business days, with 90% of orders dispatched within 24 hours. Shipping times vary based on carrier and your location. Once payment is confirmed, your order will be packed and shipped. Typically, our shipping partners deliver within 3 to 7 business days. Please note that holidays and special circumstances may affect delivery times.

PACKAGE LOST OR DELAYED:

We take the delivery of your package very seriously. Our parcels are delivered by reputable logistics companies that provide real-time tracking. However, in rare cases, delays or losses can occur due to unforeseen circumstances. Should this happen, we are committed to taking the following steps:

A. Maintain Open Communication: The last thing we want is for your package to experience lost or delay. We will ensure that we are aware of the package's status and keep you informed every step of the way. We will communicate with you regularly and provide updates on the status of your package, explaining the situation as it unfolds.

B. Provide Solutions: If you notice lost or delays during the shipment process, please contact us immediately. We will work swiftly to find a solution, such as sending a replacement package via expedited shipping. If the delay causes inconvenience and you need your package urgently, we will explore alternative shipping methods to ensure timely delivery according to the specific situation.

Your satisfaction is our top priority, and we will do everything possible to resolve any issues promptly and efficiently.

If you have any questions or concerns regarding our shipping policies, please sent us an email at info@ptahcron.com