F A Q

What is FKM rubber and why is it used in luxury watch straps?

FKM rubber, or fluoroelastomer, is a special type of rubber renowned for its toughness and comfort. It's chosen for luxury watch straps because it provides a great feel on your wrist, lasts longer than other materials, and is less likely to cause skin irritation. At Ptahcron, we take pride in using only the highest quality FKM materials in our watch straps. Our straps are meticulously crafted to meet the demands of discerning watch enthusiasts, ensuring both functionality and style. Despite the higher production costs of FKM rubber, our commitment to this premium material demonstrates our dedication to delivering top-tier products that stand the test of time. Because we use some of the finest FKM rubber materials available, our confidence in our products allows us to offer a lifetime warranty.

What type of warranty do you offer?

We offer an unlimited LIFETIME Warranty on ALL of our products, covering everything except for accidental damage or general wear and tear. If you ever experience any issues, simply email info@ptahcron.com and include your order number and details of the problem. Our dedicated customer service team will handle your request and arrange for a replacement within 24 hours of receiving your email, guaranteed.

How long will it take for my order to be delivered?

All orders ship out within 1-2 business days, with 90% of orders dispatched within 24 hours. Shipping times vary based on carrier and your location. Once payment is confirmed, your order will be packed and shipped. Typically, our shipping partners deliver within 3 to 7 business days. Please note that holidays and special circumstances may affect delivery times.
If you would like to learn more about our shipping fee policies, please refer to our Shipping Policy.

What are your shipping options and costs?

Enjoy free standard shipping on all orders containing watch straps, unless otherwise specified. Please note that accessories sold separately will incur additional shipping costs.
Expedited or Priority shipping options are available for an additional fee, allowing you to receive your order faster. If you need your items sooner, please select this option at checkout.
If you would like to learn more about our shipping fee policies, please refer to our Shipping Policy.

What payment methods do you accept?

We accept multiple payment methods for your convenience, including:
  • AMEX (American Express)
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shopify Payments
  • UnionPay
  • Visa

What is your refund/return policy?

For more detailed information on how to initiate a return, including exceptions and special handling items, please visit our website and read our full Return & Refund Policy.

Still Need Help?

If you cannot find the answer to your question in our FAQs, please feel free to contact us:
Email: info@ptahcron.com
Live Chat: Start Chat
You can also refer to our Contact Us page and submit a Contact Form.